Return Policy
Last Updated: November 14, 2024
At +60 3-2331 8080, we are committed to customer satisfaction. If you are not satisfied with our products or services, we are happy to help with refunds or exchanges. This Return Policy describes the conditions and procedures for refund requests.
1. Return Period
You may return products within 30 days of purchase for most items. Digital products and services may have different return periods as specified at the time of purchase.
2. Requirements for Returns
To receive a refund, you must request it within the specified period and meet the following conditions:
3. Refund Process
To request a refund:
- Contact our support team via email or phone.
- Provide your order details and the reason for the refund request.
- Submit the required documentation such as receipts or screenshots.
- If applicable, arrange for return shipping of physical products.
Our team will review your request and inform you of the outcome within 5-7 business days.
4. Shipping and Return Costs
Return shipping costs are typically the responsibility of the customer unless:
5. Partial Refunds
In certain cases, we may grant partial refunds:
6. Exceptions
No refunds will be granted in the following cases:
7. Refund Method and Timing
Upon approval, the refund will be processed as follows:
8. Exchange Policy
If you wish to exchange a product or service:
- Contact our support team with your order details.
- State the reason for the exchange and your preferred alternative.
- Our team will guide you through the exchange process.
- Additional charges may apply if the new item costs more than the original.
9. International Returns
For international customers, please note that return shipping may take longer and additional customs duties or taxes may apply. We recommend contacting us before initiating a return to understand the full process and costs involved.
10. Contact
For questions or assistance with returns or exchanges, you can contact us at any time:
- Email: [email protected]
- Phone: +60 3-2331 8080
- Address: Level 22, Petronas Twin Towers Kuala Lumpur City Centre 50088 Kuala Lumpur, Malaysia