Return Policy

Last Updated: November 14, 2024

At +60 3-2331 8080, we are committed to customer satisfaction. If you are not satisfied with our products or services, we are happy to help with refunds or exchanges. This Return Policy describes the conditions and procedures for refund requests.

1. Return Period

You may return products within 30 days of purchase for most items. Digital products and services may have different return periods as specified at the time of purchase.

2. Requirements for Returns

To receive a refund, you must request it within the specified period and meet the following conditions:

  • The product or service must be in its original condition.
  • You must provide proof of purchase such as a receipt or order number.
  • You must have attempted to resolve the issue with our support team.
  • Items must be returned in their original packaging where applicable.

3. Refund Process

To request a refund:

  1. Contact our support team via email or phone.
  2. Provide your order details and the reason for the refund request.
  3. Submit the required documentation such as receipts or screenshots.
  4. If applicable, arrange for return shipping of physical products.

Our team will review your request and inform you of the outcome within 5-7 business days.

4. Shipping and Return Costs

Return shipping costs are typically the responsibility of the customer unless:

  • The item was defective or damaged upon arrival.
  • We sent the wrong item.
  • The return is due to our error.

5. Partial Refunds

In certain cases, we may grant partial refunds:

  • If the product has been partially used or shows signs of wear.
  • For items with special offers or discount promotions.
  • If the return is made after the standard return period but within reasonable time.

6. Exceptions

No refunds will be granted in the following cases:

  • Digital products that have been downloaded, accessed, or used.
  • Personalized or custom-made orders.
  • Items purchased during final sales or clearance sales.
  • Perishable goods or items with limited shelf life.
  • Services that have been fully rendered.

7. Refund Method and Timing

Upon approval, the refund will be processed as follows:

  • Refunds will be issued to the original payment method when possible.
  • Processing may take 7-14 business days depending on your payment provider.
  • For international transactions, currency conversion rates may apply.
  • Bank transfer fees, if any, may be deducted from the refund amount.

8. Exchange Policy

If you wish to exchange a product or service:

  1. Contact our support team with your order details.
  2. State the reason for the exchange and your preferred alternative.
  3. Our team will guide you through the exchange process.
  4. Additional charges may apply if the new item costs more than the original.

9. International Returns

For international customers, please note that return shipping may take longer and additional customs duties or taxes may apply. We recommend contacting us before initiating a return to understand the full process and costs involved.

10. Contact

For questions or assistance with returns or exchanges, you can contact us at any time:

  • Email: [email protected]
  • Phone: +60 3-2331 8080
  • Address: Level 22, Petronas Twin Towers Kuala Lumpur City Centre 50088 Kuala Lumpur, Malaysia
Important Note: This Return Policy applies in accordance with your purchase terms and applicable consumer protection laws in Malaysia. We may update this policy occasionally, so we recommend checking it regularly. For specific legal rights in Malaysia, please consult local consumer protection agencies.