Terms of Service

Last Updated: November 14, 2024

Welcome to ConversationHub Malaysia. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using our website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

We provide various services including but not limited to:

  • Online products and digital services
  • Customer support and consultation
  • Information and content through our website
  • E-commerce and online marketplace services
  • Other services as described on our website

3. User Account and Registration

If you create an account with us, you are responsible for:

  • Maintaining the security of your account and password
  • Providing accurate and complete registration information
  • Updating your information to keep it current
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

4. Acceptable Use Policy

You agree NOT to use our services to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Distribute spam, malware, or harmful content
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our services
  • Engage in any fraudulent or deceptive practices
  • Upload or transmit illegal or inappropriate content
  • Violate the privacy or rights of other users

5. Intellectual Property Rights

All content, trademarks, and intellectual property on our website are owned by ConversationHub Malaysia or our licensors. You may not:

  • Copy, modify, or distribute our content without permission
  • Use our trademarks or logos without authorization
  • Reverse engineer or attempt to extract source code
  • Create derivative works based on our services
  • Remove or alter any copyright notices

6. Payment and Billing

For paid services:

  • Payment is required before access to paid services
  • All prices are displayed in MYR unless otherwise specified
  • Local taxes and duties may apply to your purchase
  • Refunds are subject to our Return Policy
  • We reserve the right to change pricing with reasonable notice
  • Late payments may result in service suspension
  • Payment processing fees may apply for certain payment methods

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Service Availability

We strive to provide reliable service, but we cannot guarantee:

  • Uninterrupted or error-free operation
  • That defects will be corrected immediately
  • Compatibility with all devices or software
  • Complete data backup or recovery
  • Availability during maintenance periods
  • Access in all geographic locations

9. User-Generated Content

If you submit content to our platform:

  • You retain ownership of your content
  • You grant us a license to use, display, and distribute your content
  • You ensure your content doesn't violate any laws or rights
  • We may remove content that violates our policies
  • You're responsible for backing up your content

10. Termination

We may terminate or suspend your access to our services:

  • For violation of these Terms
  • For fraudulent or illegal activity
  • At our discretion with reasonable notice
  • Upon your request to close your account
  • For extended periods of inactivity

Upon termination, your right to use our services ceases immediately, and we may delete your account and data.

11. Limitation of Liability

To the maximum extent permitted by applicable law, ConversationHub Malaysia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption, regardless of the theory of liability.

12. Indemnification

You agree to indemnify and hold harmless ConversationHub Malaysia from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of any rights of another.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of Malaysia. Any disputes will be resolved through binding arbitration or in the courts of competent jurisdiction in Malaysia, subject to applicable international treaties and local laws.

14. International Use

Our services are intended for global use, but some features may not be available in all countries due to local laws or technical limitations. You are responsible for complying with local laws in your jurisdiction.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through email or prominent notice on our website. Changes will be effective when posted unless otherwise specified. Continued use of our services after changes constitutes acceptance of the new Terms.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and ConversationHub Malaysia regarding the use of our services.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: [email protected]
  • Phone: +60 3-2331 8080
  • Address: Level 22, Petronas Twin Towers Kuala Lumpur City Centre 50088 Kuala Lumpur, Malaysia
Important Note: These Terms of Service are designed to be applicable in Malaysia. However, specific legal requirements may vary by region. For detailed legal advice regarding your specific situation or local compliance requirements, please consult with a qualified legal professional in Malaysia.